sobat88 Privacy Policy

This page describes what we collect when you use sobat88 and how we keep that data protected. We collect personal information only when you register, deposit funds, or contact our support team. Our commitment is to handle your data transparently, store it securely, and never share it with third parties without your consent except where law requires disclosure.

When you create a sobat88 account, we ask for your email, password, phone number, government ID, and address proof. We use this information to verify your identity, comply with anti-money-laundering regulations, and communicate with you about your account. Betting history, deposit records, and withdrawal requests are logged server-side and retained for 180 days so you can audit your activity and we can resolve disputes fairly.

We at sobat88 do not sell or rent your personal data to marketing companies. We do not track your browsing outside our platform. We encrypt all data in transit using standard protocols and store sensitive information (passwords, payment details) using industry-standard hashing and encryption. This policy covers how we collect, use, store, and protect your information across all sobat88 services — sportsbook, live-dealer tables, slots, and esports — and your rights under applicable law.

Data Collection and Use on sobat88

What We Collect

We at sobat88 collect the following data during account creation and use:

• Identity data: Full name, government ID number, ID photo, date of birth.
• Contact data: Email address, phone number, physical address.
• Account data: Username, password (hashed), security questions, two-factor authentication settings.
• Financial data: Bank account numbers, e-wallet identifiers (DANA, e-wallet, mobile banking, local payment, online payment), e-wallet registration, mobile banking / local payment / online payment / e-wallet virtual account details. We do not store full card numbers or banking credentials — payment processors handle those separately.
• Betting data: Wagers placed, game category (sportsbook, live-dealer, slot, esports), bet amounts, outcomes, settlement status, win/loss records.
• Support data: Messages sent to our support team via chat, email, or phone, including account issues, withdrawal requests, and dispute reports.
• Technical data: Device type, operating system, IP address, browser type, timestamps of login and logout, session duration.

How We Use Your Data

Our sobat88 team uses your data for:

• Account verification — confirming your identity via government ID and address proof.
• Regulatory compliance — meeting anti-money-laundering, counter-terrorist-financing, and know-your-customer (KYC) obligations.
• Payment processing — crediting deposits from mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment and processing withdrawals.
• Dispute resolution — investigating betting outcomes, account access disputes, or payment failures.
• Fraud detection — flagging unusual account activity (multiple logins from different cities like Jakarta, Surabaya, Medan in hours; abnormal betting patterns).
• Customer support — responding to your queries via chat, email, or phone during business hours.
• Service improvement — analysing aggregate usage trends (which game categories are popular, peak traffic times) to enhance sobat88.

We do not use your data to:

• Send unsolicited marketing emails or SMS.
• Sell or license your identity to third parties.
• Profile you for credit or insurance decisions.
• Track your web activity outside sobat88.

Data Security and Your Rights on sobat88

Security Measures

Our sobat88 infrastructure uses industry-standard encryption and access controls. All data transmitted between your device and our servers is encrypted using TLS 1.2 or higher. Passwords are hashed using bcrypt; we never store plaintext passwords. Payment card data and banking credentials are never stored on sobat88 servers — payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank virtual-account handlers) manage those separately under their own security standards.

Our data centres are located outside Indonesia, primarily in Singapore and Malaysia. This means your data may cross international borders. We comply with local data-protection laws, including Indonesian privacy regulations, regardless of where servers are physically located. Access to your data within sobat88 is restricted to authorised staff (account managers, compliance officers, support agents) on a need-to-know basis. All staff sign confidentiality agreements.

Your Rights and Data Access

You have the right to access your personal data. Log into your sobat88 account and download your profile information, betting history, and transaction statements from the Account menu. You can request corrections to your personal details (name, address, phone) by contacting our support team with proof of the correct information.

You can request account closure at any time. Contact support with your account ID and registered phone number. We will disable your account within 24 hours, but we retain your betting history for 180 days for regulatory compliance and dispute resolution. After 180 days, we anonymise the data (remove your name and ID) but keep aggregate betting statistics for platform analytics.

If you believe sobat88 has misused your data, you can file a complaint with the Indonesian Data Protection Authority or your local equivalent. We will cooperate with any official investigation.

Third-Party Processors

We at sobat88 work with external vendors who process data on our behalf:

• Payment processors: mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and online payment / e-wallet / mobile banking / local payment handle deposits and withdrawals.
• KYC vendors: Third-party identity-verification services scan your government ID and address proof. These vendors do not retain your data after verification completes.
• Server providers: Cloud infrastructure in Singapore and Malaysia stores our databases.
• Support platform: In-app chat and email ticketing systems log conversations.

Each vendor signs a data-processing agreement committing to the same security standards we maintain. We do not permit vendors to use your data for their own marketing or purposes outside sobat88 operations.

Cookies and Tracking

Our sobat88 platform uses cookies to maintain your session (keeping you logged in) and store user preferences (language, theme). These are functional cookies essential to platform operation. We do not use advertising cookies or analytics cookies that track you across the web. If you disable cookies in your browser, you will not be able to log into sobat88.

Legal Compliance and Jurisdiction

We at sobat88 comply with data-protection laws in jurisdictions where we operate. If law enforcement or a court orders us to disclose your data, we will comply after legal review. We may disclose data if we detect activity that violates our terms or poses a legal risk — such as attempts to exploit a sportsbook bonus or suspected money laundering. Our service availability, including data handling, is restricted by local law. Users in Jakarta, Surabaya, Bandung, Medan, Semarang, and other regions must verify that accessing sobat88 is lawful in their jurisdiction before registering.

This policy is effective as of its publication date. We may update it if our practices change or law requires new disclosures. We will notify you of material changes via email or in-app notice at least 30 days before they take effect. Continued use of sobat88 after such notice constitutes acceptance of the updated policy.

If you have questions about our privacy practices, contact our support team via in-app chat or email. We respond within 24 business hours during standard hours (08:00–22:00 Jakarta time).

Related documents